Refund Policy

1. Scope

This Refund Policy applies to paid subscriptions for VoiceStudio Pro and VoiceStudio Studio, billed through Stripe. Running the local studio on the Free tier costs nothing, so there is nothing to refund.

2. Free tier

The Free tier is a full local install with no account, no credits, and no charge. No billing relationship exists until you choose a paid plan.

3. Cancelling a subscription

You can cancel at any time from the billing area of your account. Cancellation stops future renewals, and your plan stays active until the end of the period you already paid for.

We do not automatically refund a partial period when you cancel, but you keep the access you paid for.

4. When we issue a refund

Write to support@voicestudio.lol within 14 days of a charge and we will review it. We issue refunds in the following situations:

• You were charged twice for the same period, or charged after a cancellation you can evidence.
• You were charged for a plan you did not intend to buy and you have not used hosted rendering on that period.
• Hosted rendering was unavailable for a sustained period during your billing cycle and we could not provide a workaround.
• A charge was made without your authorisation.

5. When we do not issue a refund

Outside the situations above we generally do not refund consumed billing periods, especially where hosted rendering credits have already been used, because rendering costs are incurred when the job runs.

• Change of mind after credits have been used.
• Dissatisfaction with the output of a local render, which uses your own hardware.
• Accounts suspended for breaching the Terms of Service, including cloning a voice without permission.

6. How to request a refund

Email support@voicestudio.lol from the address associated with your account, include the invoice number or Stripe receipt, and describe what happened. We reply to refund requests within five business days.

Approved refunds are returned to the original payment method through Stripe. Depending on your bank, the credit may take five to ten business days to appear.

7. Chargebacks

If you believe a charge is wrong, contact us first. Filing a chargeback without contacting us can suspend the account while the dispute is open, and we would rather fix the problem directly.

8. Contact

Questions about billing can be sent to support@voicestudio.lol.